What to do if you Experience Problems During a Test

If you experience problems affecting your ability to complete the test, raise your hand immediately.

The administrator will try to resolve the problem straightaway. If this isn’t possible, it will be recorded that you had a problem during the test.
Hardware or software problems, noise, sudden illness or other distractions can all be reported.

You will be given a reference number to quote when contacting Pearson VUE, the test providers. You will need to make contact straight after you leave the examination room, or as soon as possible. Don’t wait until the next day, because Pearson VUE ‘will only consider incidents reported after the day of testing in exceptional circumstances’. They will then investigate and report their findings to you.

Keep the reference number: you might need it again.

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