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What to do if you experience problems during a test

If you experience problems affecting your ability to complete the test, raise your hand immediately.

The administrator can try to resolve the problem straightaway. If this isn’t possible, it’ll be recorded that you had a problem during the test.
Hardware or software problems, noise, sudden illness or other distractions can all be reported.

You’ll be given a reference number, which you’ll need to quote when contacting Pearson VUE, the test providers. You’ll need to do this straight after you leave the examination room if possible. Don’t wait until the next day, because Pearson VUE “will only consider incidents reported after the day of testing in exceptional circumstances”. They will then investigate and report their findings back to you.

Keep the reference number — you might need it again.